What is the Infinity Hoop Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We currently do not provide you with return shipping labels.

To start a return, contact us at [e-mail]. If your return is accepted we will send you instructions on how and where to send your package. Please be aware that you will need to send your product back in its original packaging. Items not returned in its original package will be subject to a partial refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [e-mail].

You can request a refund for order cancellation within the first 24 hours after an order is placed, if more than 24 hours have passed, we are unable to cancel your order and issue a refund. 

We do not allow returns due to the box being damaged. We, at Infinity Hoop, are not able to control how your package is cared for during transit.

We do not allow refunds due to shipping times. Our Shipping information is provided on the product page, shipping FAQ page, and once your product is ordered.  Shipping takes between 2-4 weeks and these times can change depending on inventory or shipping delays. If you do not wish to keep the item once you have received it, you may return it for a refund.

• To return the new, unopened items to us within 14 days of delivery.
• Simply contact our support team at [e-mail] if you have any questions regarding your return.
• For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
• Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
• Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

Please do not send your purchase back to the manufacturer, instead make sure to email us first at [e-mail] to initiate the return process

There are certain conditions where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your cancellation request is received or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.

Most banks take between 2-4 business days to complete the refund process and release the amount to your statement. Please contact us at [e-mail] and request your Authorization Number and provide this number to your bank if the timeframe has been exceeded since your request and your amount is still not reflected on your bank statement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We are not accepting refunds if your order has not arrived and is still in the quoted deliver time + processing time. We expect that you read our shipping policy before placing your order.

Once you place an order we must process it, pack it, stamp it then deliver it to the shipping company. This process takes 1- 4 business days depending on the amount of orders placed the same day as yours.  

Once your order has reached the shipping company it will take the follow time frame to be delivered to you.

USA & Canada: 7-21 Days

Australia: 7 - 21 days

New Zealand: 8 - 21 days.

Europe: 9 - 21 days

Latin America: 10 - 25 days

Other countries: 12 - 30 days

Our policy lasts 30 days. If 30 days have gone by since your order's tracking number shows it was delivered, unfortunately we can’t offer you a refund or exchange.

• Return the new, unopened items to us within 14 days of delivery.
• Simply contact our support team at the email provided below if you have any questions regarding your return.
• For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
• Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
• Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

Please do not send your purchase back to the manufacturer, instead make sure you email us at [e-mail] and we will provide you with instructions and addresses for returns

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery